Welcome to iZem, a product of Erazem Sdn Bhd. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or use our websites: www.izem.my and [www.izem.com.my].
By using our services, you agree to the practices described in this policy, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect
Personal Data
We may collect the following personally identifiable information:
• Full Name
• Email Address
• Phone Number
• Address (including city, state, country, postal code)
• Identification Numbers
• Device or browser information
Usage Data
We collect data on how you access and use our service:
• IP address
• Browser type and version
• Pages visited and time spent
• Device identifiers
Cookies & Tracking
We use cookies and similar technologies to:
• Enable core functionality
• Analyze performance
• Customize user experience
You can control cookie preferences through your browser settings.

2. How We Use Your Information
We use the collected data to:
• Provide, maintain, and improve our services
• Notify you of service changes
• Send administrative and promotional communications
• Manage subscriptions, billing, and support
• Detect and prevent fraud or misuse
• Comply with legal obligations

3. Data Sharing and Disclosure
We may share your data:
• With authorized personnel and subsidiaries
• With third-party service providers for hosting, payment, or analytics
• When required by law or in legal proceedings
• As part of business transfers (e.g., mergers, acquisitions)
We do not sell or rent your personal data.

4. Data Security
We implement reasonable technical and organizational safeguards to protect your data. However, no system is 100% secure. Use of the service is at your own risk.

5. Your Rights Under PDPA
You have the right to:
• Access, update, or delete your personal data
• Restrict or object to data processing
• Withdraw your consent at any time
• Request data portability
To exercise these rights, contact us at: hello@izem.my

6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

7. International Transfers
If you are outside Malaysia, be aware that your data may be transferred to and processed in Malaysia. We ensure such transfers are handled securely.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the service constitutes acceptance of those changes.

11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
📧 Email: hello@izem.my